PRIVACY POLICY

Last Updated: November 2, 2026

Welcome to Angel Acoustics (ABN: 53 215 434 035). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, angelacoustics.com.au (the "Site"), or purchase our high-end audio products and upgrades.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you complete a contact form, request a quote, subscribe to our newsletter, or purchase products.

  • Financial Data: Data related to your payment method (such as valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. Note: We do not store full credit card information; all financial data is securely processed by our third-party payment processors (e.g., Stripe, PayPal).

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. HOW WE USE YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

  • Deliver your high-end audio products and process returns or statutory 60-day money-back guarantee claims.

  • Respond to product inquiries, customer service requests, and support needs.

  • Send you targeted marketing, promotional communications, and updates about new audio upgrades (you can opt-out at any time).

  • Administer benchmarking, diagnostics, or performance reviews of our digital services.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or trade your personal data. We may share information we have collected about you in certain situations:

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and postal/freight delivery assistance.

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable Australian or international law.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

5. INTERNATIONAL DATA TRANSFERS

Our business operates primarily within Australia. However, some of our third-party service providers (such as website hosting, email marketing tools, or payment gateways) may be located outside of Australia. By using this Site, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those in your jurisdiction.

6. YOUR RIGHTS AND CHOICES

Australian Privacy Rights (Privacy Act 1988)

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out-of-date, or incomplete.

International Rights (GDPR / CCPA / CPRA)

Depending on your location, you may possess enhanced legal rights regarding your data, including:

  • The Right to Erasure: You can request that we delete your personal data under certain conditions.

  • The Right to Restrict/Object to Processing: You can object to our processing of your data or request a restriction.

  • The Right to Data Portability: You can request a digital copy of your data in a structured format.

To exercise any of these rights, please contact us using the details below.

7. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our best efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

9. CONTACT US

If you have questions or comments about this Privacy Policy, or if you wish to make a complaint regarding how your privacy has been handled, please contact us at:

Angel Acoustics
Phone: +61 432 714 266
Postal/Web Contact: Via our form at angelacoustics.com.au

Clint Steyn

Founder, Angel Acoustics